Privacy Policy
Scanna AI (“Scanna AI,” “we,” “us,” or “our”) is operated from Sweden by Lukas Nordin.
This Privacy Policy explains how information is collected, used, shared, and protected when you use the Scanna AI mobile application, visit our website, or contact us.
Website: https://scannaai.app
Email: support@scannaai.app
1. Information We Collect
Images and scan information
When you use Scanna AI to search for clothing or products, we process the image you submit in order to perform the visual search and provide features such as scan history.
We may also store information connected to a scan, such as the image, search results, product links, product images, displayed prices, brands, scan status, and creation date.
Images may contain people, objects, backgrounds, or other information visible in the photo. You should only submit images that you have the right to use and should not submit highly sensitive, confidential, or private images.
Anonymous identifier
Scanna AI does not currently require you to create a traditional account with a name, password, or email address.
An anonymous identifier is created when you use the app. It is used to connect information such as your scan history, saved products, subscription status, and support requests to the same app installation.
This identifier is shown in the app as your Support ID.
Saved products
When you save or like a product, we may store information relating to that product, such as the product link, image, brand, displayed price, and the date it was saved.
You can remove individual saved products directly within the app.
Purchases and subscriptions
Purchases and subscriptions are processed through Apple’s App Store.
We do not receive your payment-card details, bank-account information, or Apple Account password.
We may receive and process limited information needed to provide premium features, such as subscription status, trial eligibility, transaction status, renewal status, and entitlement information.
Usage and technical information
We may process limited information about how Scanna AI is used, including app events, feature or offer test participation, product interactions, and product clicks.
We and our service providers may also process technical information needed to operate and secure the service, such as IP address, request information, response status, device or network information, and technical error information.
Support communications
When you contact us, we may process your email address, Support ID, message content, attachments, and any other information you choose to provide.
2. How We Use Information
We use information to provide and operate Scanna AI, including visual searches, scan history, saved products, premium access, purchase restoration, customer support, security, fraud prevention, troubleshooting, and service maintenance.
We may also use limited usage information to understand how features are used, measure product interactions and clicks, conduct feature or offer tests, and improve the service.
We may process information where necessary to comply with legal obligations or protect our users, services, and legal rights.
3. Legal Bases for Processing
Where applicable law requires a legal basis, we rely on performance of a contract when processing is necessary to provide the app and features you request.
We may rely on legitimate interests where processing is necessary to operate, secure, maintain, measure, and improve the service, provided those interests are not overridden by your rights.
We rely on consent where consent is specifically required and on legal obligations where processing or retention is required by law.
4. Service Providers and Sharing
We use third-party service providers to operate Scanna AI, including providers for hosting, data storage, visual search, subscriptions, payments, website services, communications, and technical infrastructure.
Submitted images may be processed by service providers involved in hosting images and performing visual searches.
We share information only where reasonably necessary to provide the service, process subscriptions, complete searches, provide support, operate and secure the service, comply with law, or protect our rights and users.
We do not currently sell personal information.
We do not currently use information from Scanna AI to track users across unrelated apps or websites for advertising.
5. Data Retention
We retain information only for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements.
Scan history, associated images, and search results may be retained until you request deletion or until the information is no longer needed.
Saved products are retained until you remove them, request deletion, or they are otherwise no longer needed.
Purchase and subscription information may be retained as needed to administer premium access, restore purchases, handle disputes, and comply with legal or financial requirements.
Support communications may be retained for as long as reasonably necessary to respond to the request, document the matter, prevent misuse, or comply with legal obligations.
Deleted information may remain temporarily in secure backups or third-party systems until applicable backup or retention periods expire.
6. International Data Transfers
Scanna AI is operated from Sweden, but some service providers may process or store information in the United States or other countries.
Where required by law, international transfers are protected through appropriate legal safeguards.
7. Security
We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration, or disclosure.
No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on where you live, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal information. You may also have the right to object to certain processing, withdraw consent, or complain to a data-protection authority.
Removing saved products
You can remove individual saved products directly within the app.
Requesting deletion
To request deletion of your Scanna AI data, email support@scannaai.app and include your Support ID.
You can find your Support ID at the bottom of the Home screen in the app, below your scan history. Tap the copy icon next to the Support ID to copy it.
Please state clearly in your email that you are requesting deletion of your data.
We use the Support ID because Scanna AI does not currently require a named account or account email.
A complete deletion request may include deletion of scan images, scan history, search results, saved products, the anonymous app profile, and related subscription-profile information maintained for the service.
We may request additional information where reasonably necessary to verify or safely process the request.
Subscriptions
Deleting your Scanna AI data does not cancel an active App Store subscription, issue a refund, or delete purchase records maintained independently by Apple.
Subscriptions must be managed or cancelled through your Apple Account or App Store subscription settings.
9. Children’s Privacy
Scanna AI is not intended to knowingly collect personal information from children under 13.
If you believe that a child has provided personal information through the service, contact us at support@scannaai.app.
10. Third-Party Links
Search results may include links to retailers, marketplaces, and other third-party websites.
We do not control those services. Their collection and use of information are governed by their own privacy policies, terms, cookies, and security practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy when the app, data practices, legal requirements, service providers, or business structure change.
The updated effective date will be shown at the top of the policy. Where required, we will provide additional notice.
12. Contact Us
Scanna AI
Operated by Lukas Nordin
Sweden
Email: support@scannaai.app
Website: https://scannaai.app